COVID-19 Information

General Information

If you are ill or feel like you may have been exposed to COVID-19, please call:

  • Government of Canada Information Line: 1-833-784-4397
  • HealthLink BC: 8-1-1
  • NH COVID-19 Online Clinic and Information Line: 1-844-645-7811

Information Sheet for Citizens and Residents Returning Home to Haida Gwaii: The Council of the Haida Nation released an information sheets for citizens and residents who plan to return home to Haida Gwaii. This sheet includes timeline information about Haida Gwaii's unique approach to preventing teh spread of COVID-19 as well as information about the current restrictions to non-resident travel.

Medical Assured Loading on BC FerriesMinister of Public Safety and Solicitor General Mike Farnworth is using extraordinary powers under the state of provincial emergency to ensure BC Ferries can implement all procedures necessary to provide priority medical-assured loading on the first available vessel for any individual, their vehicle and an escort, as part of the Province's continued COVID-19 pandemic response.

Provincial Health Orders: This link will take you to the Province of British Columbia's COVID-19 update page. This page has the most up-to-date health orders and guidelines given by Provincial Health Officer Dr Bonnie Henry.

Provincial Health Officer Dr. Bonnie Henry has issued a new public health order for the Vancouver Coastal and Fraser Health regions. Included in this new order is a limit to only essential travel to these areas. Everyone in BC needs to limit travel in, out and between the Lower Mainland and Fraser Valley to essential travel only, until November 23. That means:

❌ postpone recreational and social travel

✅ regular travel for work or things like medical appointments is OK

To see the full details of what is included in this provincial health order please see the regional restriction page on the Government of BC website:

BC Centre for Disease Control The BCCDC has many resources on their website that provide information on COVID-19 including information on how it spreads, how to prevent spread, symptoms, testing, common questions, those most at risk, and information on mental well-being during this time.

Northern Health: this link will take you to the page with health information and updates specific to the Northern Health service area.

HealthLink BC: This website provides 24/7 information and health advice.

The Government of Canada: This website has information and assistance for health, travel, and financial aid.

World Health Organization (WHO): This website will take you to the homepage of the WHO which has global updates and information on COVID-19.

Travel Restrictions: The Government of Canada provides information on current travel restrictions as well as information for those who are travelling.

Financial Resources

Canada’s COVID-19 Economic Response Plan provides a list of programs that the Government of Canada is taking to provide immediate, significant and decisive action to support Canadians and businesses facing hardship as a result of the COVID-19 outbreak.

Canada Emergency Response Benefit (CERB) will provide a taxable benefit of $2,000 every 4 weeks for up to 24 weeks to eligible workers who have stopped working or whose work hours have been reduced due to COVID-19.

B.C. Emergency Benefit for Workers will provide a one-time $1,000 payment to people whose ability to work has been affected due to COVID-19.

Government of Canada COVID-19 App: This app works with smartphones to alert users of possible COVID-19 exposures and provides information for how to proceed if you believe you have been exposed.

Renters, Homeowners and People Experiencing Homelessness

Funding for housing supports are increased to ensure people can maintain their housing in the event of job or income loss.

B.C. Student Loans

Starting March 30, 2020, B.C. student loan payments are automatically frozen for six months. 

Monthly Bills

BC Hydro

  • BC Hydro rates have been reduced by 1%, effective April 1, 2020
  • BC Hydro residential customers who have lost their job or are unable to work as a result of COVID-19 will receive a bill credit of three times their average monthly bill
  • Small businesses in BC Hydro’s small general service rate category forced to close due to COVID-19 can have their power bills forgiven for electricity used between April and June 2020, with no repayment required
  • Residential and commercial customers can defer bill payments or arrange for flexible payment plans with no penalty through the COVID-19 Customer Assistance Program
  • Customers experiencing job loss, illness or lost wages due to COVID-19 can access grants up to $600 to pay their hydro bills through the Customer Crisis Fund



  • Residential FortisBC customers can sign up for the COVID-19 Customer Recovery Fundto automatically have their bills deferred from April 1 to June 30, 2020
    • A repayment schedule, free of interest or additional fees, will be set up and payments can be spread over a full year
  • For small businesses that have been forced to close, FortisBC will issue bill credits to offset any charges to their account while they have been unable to continue operating their business as usual
  • Businesses that are still open, but facing a slowdown in revenue, will not receive bill credits but can also receive bill deferral for the same 90-day period

Mental Health and Addiction

Bounce Back BC and Anxiety Canada has supports for mental health and anxiety during the pandemic.

Rehab4Addiction has a guide for better mental health during the pandemic.

The Palm Beach Institute has information and tips for helping those with substance addicition in COVID-19 social distancing times. 

The Abbeycare Foundation has a guide for making decisions about choosing the right kind of treatment for addiction.