COVID-19 Information

General Information

If you are ill or feel like you may have been exposed to COVID-19, please call:

  • Government of Canada Information Line: 1-833-784-4397
  • HealthLink BC: 8-1-1
  • NH COVID-19 Online Clinic and Information Line: 1-844-645-7811

Provincial Health Orders: This link will take you to the Province of British Columbia's COVID-19 update page. This page has the most up-to-date health orders and guidelines given by Provincial Health Officer Dr Bonnie Henry.

BC Centre for Disease Control The BCCDC has many resources on their website that provide information on COVID-19 including information on how it spreads, how to prevent spread, symptoms, testing, common questions, those most at risk, and information on mental well-being during this time.

Northern Health: this link will take you to the page with health information and updates specific to the Northern Health service area.

HealthLink BC: This website provides 24/7 information and health advice.

The Government of Canada: This website has information and assistance for health, travel, and financial aid.

World Health Organization (WHO): This website will take you to the homepage of the WHO which has global updates and information on COVID-19.

Travel Restrictions: The Governemnt of Canada provides information on current travel restrictions as well as information for those who are travelling.

Financial Resources

Canada’s COVID-19 Economic Response Plan provides a list of programs that the Government of Canada is taking to provide immediate, significant and decisive action to support Canadians and businesses facing hardship as a result of the COVID-19 outbreak.

Canada Emergency Response Benefit (CERB) will provide a taxable benefit of $2,000 every 4 weeks for up to 24 weeks to eligible workers who have stopped working or whose work hours have been reduced due to COVID-19.

B.C. Emergency Benefit for Workers will provide a one-time $1,000 payment to people whose ability to work has been affected due to COVID-19.

Renters, Homeowners and People Experiencing Homelessness

Funding for housing supports are increased to ensure people can maintain their housing in the event of job or income loss.

B.C. Student Loans

Starting March 30, 2020, B.C. student loan payments are automatically frozen for six months. 

Monthly Bills

BC Hydro

  • BC Hydro rates have been reduced by 1%, effective April 1, 2020
  • BC Hydro residential customers who have lost their job or are unable to work as a result of COVID-19 will receive a bill credit of three times their average monthly bill
  • Small businesses in BC Hydro’s small general service rate category forced to close due to COVID-19 can have their power bills forgiven for electricity used between April and June 2020, with no repayment required
  • Residential and commercial customers can defer bill payments or arrange for flexible payment plans with no penalty through the COVID-19 Customer Assistance Program
  • Customers experiencing job loss, illness or lost wages due to COVID-19 can access grants up to $600 to pay their hydro bills through the Customer Crisis Fund

ICBC

FortisBC

  • Residential FortisBC customers can sign up for the COVID-19 Customer Recovery Fundto automatically have their bills deferred from April 1 to June 30, 2020
    • A repayment schedule, free of interest or additional fees, will be set up and payments can be spread over a full year
  • For small businesses that have been forced to close, FortisBC will issue bill credits to offset any charges to their account while they have been unable to continue operating their business as usual
  • Businesses that are still open, but facing a slowdown in revenue, will not receive bill credits but can also receive bill deferral for the same 90-day period

Mental Health

Bounce Back BC and Anxiety Canada has supports for mental health and anxiety.